Welcome!
This community is for professionals and enthusiasts of our products and services.
Share and discuss the best content and new marketing ideas, build your professional profile and become a better marketer together.
disconnection from LAN
Version: 1.2
Theme: WIFI connections and Network
il 10/05/22, 09:18 • 4.045 visualizzazioni
SGC connected via LAN (WiFi dongle physically disconnected from the microcomputer) disconnects from LAN once every 2-3 days (cannot be found even by MAC address in the network), LAN port on the switch is lit as if SGC is still connected. The only help is to turn the SGC off and on again (using the physical ON/OFF button on the controller). In my network I only use quality products (Mikrotik, UBNT) with the latest FW, no other device in my network does this, also the cable is quality and routed away from high voltage. If the connection works the pings are lossless and always less than 1ms. Fortunately, the controller disconnected in this way continues to perform the programmed functions.
Is there any way to solve this problem?
I am currently preparing a special AP (WiFi transmitter) directly for the grow room and will connect the SGC to this WiFi. But I probably don't need to explain too much that cable is just better if it works.
The WiFi AP (Mikrotik) is placed at the end of the original cable for the SGC and is 0.5m from the dongle. To the transmitter is connected only to the SGC. The WiFi signal is therefore of good quality. During this outage I searched the AP interface for connected devices (maybe under a different address), only my laptop was there. According to the information from Evgeni I was waiting for the service restart in SGC and just hoping that SGC would reconnect without any intervention from me, it was not in 10min or an hour, but I estimate between 2-3 hours SGC reappeared on the network by itself. I just wanted to write this as an information, of course the error could have happened anywhere, I'm glad SGC reconnected itself. It's a nightmare to go on vacation and SGC disconnects and doesn't reconnect like it did on LAN.
I just got a clear answer from the programmers, The SGC isn't designend to tun on cable, what actually it surprises me and this should be done working on cable according to me.
I fully agree if you go on vacation you want to reach your plants... we are running our SGC since 2-3Years now and I have never suffered from this kind of problem and it is the public one. Also the 2pcs SGC I have in the our internal network works fine. The problem I have seen is after the power failure with discharged/low batteries required a manual start. We consider this information but seams like hunting a ghost for us.
Hi, I'm checking in after a month of using SGC on WiFi only. It only dropped out of the network once and reappeared on its own after 3 hours. Once again SGC has gained my trust.
Using LAN is not possible even with a plugged in WiFi dongle. The SGC disappears from the LAN (not as often as without the dongle) and only a reboot helps. The fixed IP address setting for the LAN is buggy or it is fighting with the WiFi dongle. But what is the worst: SGC sends direct WiFi in the default SSiD: "SmartGrowController" (you probably don't want the grow room to broadcast this WiFi name around, programmers should think twice), well it can be changed manually, unfortunately when the LAN is plugged in SGC will set the default SSiD again by itself once in a while. That's why I also pulled the dongle after 2 months. Really better make a WiFi AP with your SSiD in the grow room and connect the SGC only over WiFi for now.
So far everything works perfectly, I wish it would stay that way. I don't want to overpraise you too much, there are still many bugs, but for me you have the best product on the market, please persevere further in removing bugs and releasing stable updates.
Hi
We have no experiance to work on the LAN-cable. Our programmers said it was not designed to work on the cable. They suggest to return the WI-FI. Me personally was not so excited to hear this, I'm not so smart on computers but I expect to work the same way or even better on the cable.
This is for sure an issue I want them to lock into as soon I have free capacity.
I apologies to not have a better answer
Alain
Risposta
Prova a fornire una risposta sostanziale. Se fosse necessario commentare la domanda o la risposta, usa lo strumento per i commenti. Puoi sempre rivedere le risposte - non è necessario rispondere due volte alla stessa domanda. Inoltre non dimenticarti di votare - selezionare le migliori domande e risposte aiuta molto!
Informazioni sulla comunità
Themes
Strumenti di richiesta
Statistiche
| Richiesta del: 10/05/22, 09:18 |
| Vista: 4045 volte |
| Ultimo aggiornamento: 16/06/22, 15:30 |
Hi
? maybe to weak signal from the SGC W-LAN antenna? Go closer to the W-LAN router.
The SGC isn't not designed to run on LAN cable.
I'll forward this message to one of our Programmers and see what they are saying. (I come back soon)